Draft complaints information

This is not a live payment, identity-verification, signature or service-support route. For general feedback about the preview, contact contact@rentbuddy.uk.

• Do not submit rent, service fees, identity documents, selfies, account details, payment evidence or files through the form or email.
• The form collects only name, email, role, optional organisation, optional message and contact consent.
• No active complaints handling timetable or escalation route is stated in this draft.

The final procedure must allocate responsibilities between RentBuddy, Atlantic Partners Asia PS Limited (APA) where applicable, and any [KYC provider], and must confirm the applicable UK service scope and specific customer-funds arrangements alongside intake, records, updates, escalation, service level and communication routes.

• Any future issue about remaining rent would be addressed under final terms and the confirmed partner process.
• Premium priority assistance does not bypass a dispute, checks or terms and does not promise a date.
• The proposed refund rule and £__ verification cost require confirmation and final-terms review.

Standard £299/year excl. VAT (£358.80 incl. VAT) · Premium £399/year excl. VAT (£478.80 incl. VAT) are proposed annual service fees, separate from rent. A return of remaining rent is separate from a service-fee refund.

• [A full refund is available before identity verification begins; once verification has begun, the verification cost of £__ is non-refundable.] is proposed wording only, not an active policy.
• No payment or refund is processed on this website.
• The final procedure requires legal and operational review.